Conflicts seldom go away by themselves. They require open, clear, deliberate communication if they are going to be resolved. Often a conflict evaporates when the different points of view get a chance to be heard in a calm setting. Those who are experienced at conflict resolution have learned to follow these steps.
Is there a conflict in your life that needs to be resolved?
Why not share these steps with the other person and see if you can agree to use them to achieve a resolution? Afterwards, write a few notes about what worked and what didn’t work.
|1.||Arrange a meeting with all parties involved in the conflict.|
|2.||Acknowledge that there is a conflict. Make sure all parties verbally agree on the nature of the conflict.|
|3.||When discussing your role in the conflict, use “I” statements.
Encourage others to do the same.
|4.||Ask direct questions about the situation.|
|5.||Confirm your understanding. For example: “If I understand correctly, this is how you see the situation…”|
|6.||Tell the other parties what outcome you want and ask what they want.|
|7.||Whether or not you come to an agreement; agree to work toward a resolution that benefits everyone; and schedule a follow-up meeting, if necessary.|